Welcome to my website! I’m Hilmy Herdiana, an experienced HR professional passionate about driving organizational success through strategic HR management and data-driven decision-making. I’ve dedicated over 15 years to mastering HR data analysis, HRIS management, policy development, and employee benefits administration. From my early days in customer service to my current role, HR has been my true calling.
My career path has been diverse and rewarding. At The Body Shop Indonesia, I led HR reporting initiatives, ensuring data accuracy and informing strategic decisions. Later, at Minamas Plantation, I managed HR systems and revamped compensation programs to enhance employee satisfaction.
Core Competencies
- HR Data Analysis: Expertise in collecting, analyzing, and interpreting HR data to generate actionable insights. Skilled in using data to inform strategic decisions, identify trends, and improve HR processes.
- HRIS Management: Proficient in maintaining and updating HR Information Systems (HRIS) to ensure data accuracy and security. Capable of implementing system enhancements and providing technical support to optimize HR operations.
- Policy Development: Experienced in developing and reviewing HR policies to align with organizational goals and legal requirements. Ensures policies are effectively communicated and implemented across the organization.
- Employee Benefits Administration: Skilled in managing comprehensive employee benefits programs, including health insurance, retirement plans, and other perks. Focused on improving employee satisfaction and retention through effective benefits administration.
- Strategic Decision-Making: Adept at making informed strategic decisions based on data analysis and industry benchmarking. Capable of leading HR initiatives that align with organizational objectives and drive overall success.
Software Competencies
Working Experiences
HR Reporting Analyst
Oct 2017 – Jul 2023
The Body Shop Indonesia – South Tangerang, Indonesia
- Lead a team of HR Reporting Analysts in identifying key HR metrics and reporting needs.
- Oversee the collection, cleaning, and validation of HR data from various sources, including HRIS, payroll systems, and employee surveys.
- Utilize advanced data analysis tools and techniques to identify trends, patterns, and correlations within HR data.
- Develop and maintain comprehensive HR dashboards, reports, and visualizations that effectively communicate insights to stakeholders at all levels.
- Present findings and recommendations with a strong data-driven narrative to HR leadership and business partners, clearly explaining the data’s significance and potential impact on business objectives.
- Lead the review and analysis of existing HR policies and procedures for effectiveness, compliance, and alignment with evolving business goals.
- Spearhead the development and implementation of new HR policies and procedures based on data analysis, best practices, and industry trends.
- Actively participate in HR process improvement initiatives across all areas (e.g., recruitment, onboarding, performance management) to identify opportunities for streamlining workflows and enhancing efficiency.
- Lead and mentor HR Reporting Analysts, fostering their professional development in data analysis and reporting techniques.
- Maintain data security and confidentiality in accordance with company policies.
HRIS Analyst & Reward Specialist
Dec 2011 – Sep 2017
Minamas Plantation – Jakarta, Indonesia
- Managed and maintained the HR information system (HRIS), ensuring data integrity, system functionality, and user security.
- Provided technical support and training to HR staff and end-users on HRIS functionalities and troubleshooting procedures.
- Analyzed HR data (payroll, benefits) to generate reports for various HR processes, including compensation planning and workforce budgeting.
- Developed and implemented competitive compensation and reward programs (base salary, bonuses, stock options) through market research to ensure program effectiveness and alignment with industry standards.
- Administered employee benefits programs, ensuring compliance with labor laws and regulations.
- Reviewed and analyzed existing HR policies and procedures, particularly those related to compensation and rewards, for effectiveness and alignment with best practices.
- Identified opportunities for process improvement within the compensation and rewards function by actively participating in the processes for a period of time.
- Communicated compensation and rewards policies and procedures to employees clearly and effectively.
- Configured and maintained the HRIS to meet evolving business needs and legal requirements.
- Leveraged HRIS data to identify skills gaps and training needs within the organization, supporting the development of targeted training programs to enhance employee performance and contribute to overall organizational development.
Call Center Operation Planner
Dec 2010 – Nov 2011
Telkomsel Call Center (PT. Infomedia Nusantara) – Bandung, Indonesia
- Analyze the historical and current data of the call center operations, such as call volume, handle time, service level, and customer satisfaction, and identify trends, patterns, and opportunities for improvement.
- Forecast the future call volume and demand, and plan the staffing and scheduling requirements, such as shifts, breaks, and vacations, to meet the service level and quality standards.
- Monitor and track the real-time call center operations, and make adjustments and corrections as needed, such as reassigning agents, changing priorities, or escalating issues.
- Communicate and coordinate with the call center managers, supervisors, and agents, and provide them with the relevant information and guidance on the call center operations and expectations.
- Prepare and present the reports and dashboards on the call center operations and provide insights and recommendations to the senior management and stakeholders.
Call Center Agent
Jul 2009 – Oct 2010
Telkomsel Call Center (PT. Infomedia Nusantara) – Bandung, Indonesia
- Answer incoming calls from customers and respond to their inquiries and complaints in a professional manner.
- Provide accurate and complete information to customers by using the right tools, processes, and procedures.
- Resolve customer issues in a timely manner to ensure customer satisfaction.
- Build rapport and trust with the customers and ensure their satisfaction and loyalty.
- Document the details and outcomes of the calls in the call center software and maintain the records of the customer interactions and transactions.
- Meet the call center performance and quality standards, such as call volume, handle time, service level, and customer feedback.